Belle boutique - being ghosted!

Hiya has anyone used Belle Boutique UK  for bridesmaid dresses? We ordered four dresses for just under £250 but they took ages to deliver and although they were lovely when they were delivered in the mean time we found dresses we preferred. We put them back inthe post by recorded delivery and they were collected on 16th October. 
They haven’t refunded us and are not responding to any emails - we can’t find a phone number for them. 
Has anyone else had this problem? If so how did you resolve it? 
What rights do we have here and what dobwe do if we can’t get hold of them? We have an address which we delivered the dresses to but that’s it. 
Help! 

Posts

  • Rach371Rach371 Posts: 1,118 New bride
    If you paid by credit card, call your credit card company and ask if they have a process to reclaim your money. Keep all your receipts, emails and proof of delivery. 

    If you paid by debit card it's more difficult to get your money back, call your debit card provider and explain the situation though. 

    Finally, if you paid by PayPal you should check their policy for refunds as you may be entitled to it. Either way act quickly because sometimes there are timescales to first start a complaint. 
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