Wedding dress delay!
Guys I really need some advice please. I ordered a dress from Berketex over six weeks ago. At the time, I was told 10-12 weeks and paid £300 deposit. I was told i'd receive a swatch within a month. I asked for the dress to be changed to (the sweetheart neckline to be raised a little). Anyway, i've gone into their store four times and emailed a number of times and the latest is this:
After back and forth on emails, they've told me that because of the design change, the dress making will take 12-14 weeks and 2-4 weeks for the design change. They said delivery might be tight, but the designer knows the date of my wedding.
I went mad.
I emailed back explaining that 1) I wasn't told this when I ordered 2) I still haven't received my swatch despite going back 4 times and it being over 6 weeks and 3) I wont have any time for anymore alternations in time for my wedding.
They took a while to email back, so I called the head office. I spoke to someone who said that he;ll update me next week but most cases it is ok. I made the point that I still haven't received a swatch despite asking a zillion times - he said that he'll get one sent out to me this week.
That night, I couldn't sleep. I kept dreaming that I'd be left without a dress.
I've sent another email basically saying that i'm not impressed - and explained that if I don't get my swatch by next week / commitment on when I can receive my dress by the end of the month, I will be requesting a refund and going elsewhere - i've basically gone with the argument that they are not providing me with a service with reasonable skill and care.
That was yesterday - I've not had any confirmation. I've been googling and seen some awful awful reviews. Some brides have taken them to court because of a delay in their dress.
My issue is this; how long do I give them? Should I just hope they deliver my dress in time? Should I be looking for another dress?
My wedding is in just over 11 weeks!