Ernest Jones engagement ring yellowing after 2-3 months
I bought a white gold ring from Ernest Jones 12 months ago. The White gold began discolouring within 2 months of wearing the ring. It is now completely yellow on the underside of the ring.
I was made aware that the white gold would "dull" over time and Ernest Jones do offer a replating service for free within the first 12 months of purchase. I have done everything instructed, don't wear it when it gets wet etc but should be able to wear it every day.
A wedding and engagement ring should by definition be able to be worn every day and last longer than 12 months before going in for a replating.
In my opinion it is not fit for purpose and I would like to exchange it for a platinum ring. I have all the original packaging, the matching wedding band which was sold with it (not yet worn) and proof of purchase. We will also be buying my fiancé' wedding band at the same time.
Am I within my rights to ask for an exchange or can they refuse me??
im going back to the store we bought it from and just wondered if anyone has had any experience of this and what the outcome was...I could do with some ammunition!!