videographer problems - please help!

al28al28 Posts: 41 New bride

Hi Ladies (and any gents on here!),

i'm having a bit of a nightmare with my videographer - Shoot Me Now films... I got married on 28th May last year and still don't have my wedding video back. we got the short trailer but we were supposed to get the full length video too and it's been nearly a year. I had also recommended to friends who got married a year ago and still haven't had theirs either which is super awkward for me. 

He was great on the day, and the trailer is lovely but I just feel like the complete lack of communication and lack of delivery is really poor, plus my mum is in bits and worried he didn't get any footage and we're never going to get it. Obviously we've already paid for it. 

I dont have a telephone number for them and there isn't one on the website but I have emailed all of the email addresses and sent Facebook, Instagram and LinkedIn messages and I don't know what to do next. 

Has anyone been in a similar situation or have any advice ideas of what to do next? Am I being totally unreasonable? 

Thanks all xxx

 

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  • bella2015bella2015 Posts: 1,903 New bride

    Have you tried sending a letter, recorded delivery, to their address? If not this may have to be your next step. Give a timescale on when you would like to receive the full video by. If you don't get any response then your next option is to make a claim via the small claims court.

    You are not being unreasonable at all, nearly a year has passed which is more than enough time. I am sure that they don't want any negative publicity and hopefully will sort this quickly for you....

    Are they based in County Durham? If so, I've just had a look on their FB page and there's nothing gone on since Dec 2016, which makes me a bit dubious.

  • Did you get sorted? We have the same issue - married October 2017 and no full length video back.

    Kathryn

  • Hey, we have the same problem with that company. I was on his personal Facebook which I have now been removed. I've rang, his number is always busy. I've emailed more times than I can count, I've personal messaged on Facebook, and txt him so many times and whatsapped. I've said it's ok if my wedding video is not done I just need some correspondence from him. I finally got a reply and he said that he emailed me months ago (he didn't) and he thought I must have been busy coz I didn't reply. He said he would "render out" my video and send it asap. He hasn't. My wedding was beginning of July 2016. 

     

    How far are you with your video now? 

  • Toni42Toni42 Posts: 1

    Hi,

     I'm having the exact same problem, he's deleted me off his personal Facebook took down his business page, I've even been Intouch with a family members who is also in the wedding industry and nothing!

     

    Ive messaged and tried to call! 

     

    I went to where his shop use to be and it's now a hairdressers which is concerning! 

     

    A lot of bad reviews for him at the moment and he isn't cheap at all! 

     

    I feel as tho ive been robbed! 

     

     

  • bella2015bella2015 Posts: 1,903 New bride

    You need to look at starting legal action, clearly you're not going to get what you've paid for after so long so I'm afraid this is probably your only option now. Don't delay it any more, if you look on the .Gov website it will tell you how to submit a claim.

  • J21J21 Posts: 2
    al28 wrote (see post):

    Hi Ladies (and any gents on here!),

    i'm having a bit of a nightmare with my videographer - Shoot Me Now films... I got married on 28th May last year and still don't have my wedding video back. we got the short trailer but we were supposed to get the full length video too and it's been nearly a year. I had also recommended to friends who got married a year ago and still haven't had theirs either which is super awkward for me. 

    He was great on the day, and the trailer is lovely but I just feel like the complete lack of communication and lack of delivery is really poor, plus my mum is in bits and worried he didn't get any footage and we're never going to get it. Obviously we've already paid for it. 

    I dont have a telephone number for them and there isn't one on the website but I have emailed all of the email addresses and sent Facebook, Instagram and LinkedIn messages and I don't know what to do next. 

    Has anyone been in a similar situation or have any advice ideas of what to do next? Am I being totally unreasonable? 

    Thanks all xxx

    I'm having the same problem, as a lot of other brides seem to be. Did anyone have any success with any of this? If so, what was the best way to reach him? Did anyone go down the legal route and found this was successful? This isn't good at all for us, is it?!

     

  • J21J21 Posts: 2

    I'm having the same problem, as a lot of other brides seem to be. Did anyone have any success with any of this? If so, what was the best way to reach him? Did anyone go down the legal route and found this was successful? This isn't good at all for us, is it?!

  • RB9RB9 Posts: 3

    Hi everyone,

     

    I've got the exact same issues with Shoot Me Now Films...was married in Nov 2016 and still not received our film!  We were at least partially lucky in that he finally sent an email with our trailer on a few months ago.  He said that he had not had any of our emails and had checked his receipts and when he posted our film it was just using normal post, so it wouldn't have been tracked (which he apparently would normally do).  He said he would render out the film again and send us a copy and we would receive it within a couple of days and he would email us the tracking number once sent.  Guess what.....never heard anything since...

    Have followed up and emailed so many times now, using 4 different email accounts (me & hubbys different accounts ie: home/work - so he can't say your email mustn't have worked) and have rang the number i had for him which is either always busy or just rings out.  I also went to his studio to find that it is now a hairdressers which honestly made my stomach churn because i thought he must have closed down or something... I've also tried to use the 'contact me' form submission through the website to ask him to get in touch and have left all manner of my contact details - i simply cannot believe that he is not getting those messages through his own website that he will be using for new business...  but still absolutely nothing.

    We are absolutely gutted and although we are prepared to take it to the next step and take legal action, we really just want our wedding film.

    Sorry for the long rant (!) but before we do this, we just wanted to know if anyone on here had made any progress. Have any of you in the same predicament either:

    a) managed to resolve this and got your film?  If so how?!

    b) managed to even make contact with him, either via email or face to face to confront him?

    c) gone down the legal route and served a small claim yet? If so, has it gone anywhere...?

     

    Thanks in advance for your thoughts guys.

    RB

     

  • If a group of those affected could make a claim together, it might save some legal fees. Just a thought.

  • Hi 

     

    Ive  had been having the same problem with shoot me now, i got married on 7th july 2017, 

    i have emailed and emailed and no reply!

    there isn't  any  other footage apart from his! i have been on vimeo where he posts and his journal and he has posted a video after our wedding which i'm not happy about! 

    i just feel at a loss!!!

     

     

     

  • MrsNH17MrsNH17 Posts: 524 New bride

    Why does this guy keep taking bookings from people if he is unable to see them through!! I feel for you all. I think you need to tell him you are taking legal action. The citizens advice website is good for a starter on how to deal with services not rendered for a supply that has been paid for. 

  • MrsJamesMrsJames Posts: 405 New bride

    There's a facebook group that may be able to help

    https://www.facebook.com/groups/WeddingNasties2/

    The admins are brilliant and will be able to advise you on what steps to take should you want to try and get your money back or how else to try and get the footage back. 

  • Still no luck! Even for am email! Was promised the trailer early October and nothing! he last time I spent me to him was 12th October! im furious starting to loose patients. 

  • RB9RB9 Posts: 3

    Hi,

    Has anyone got an address so we can start legal proceedings against Shoot Me Now Films for not providing us with our wedding footage?  I can't find anything on this guy - it's like he is trying not to be found?!  Unfortunately, to fill out a small claims form, you have to have an address for him but because he has moved from his studio in darlington, we have nothing....

  • https://beta.companieshouse.gov.uk/company/08945294 - Shoot Me Now LTD registered address on CH. 

    I think the business might be going under. If you look at the last filed accounts he only has listed £1725 in assets for 2015/16, with £47 in assets after all deductions. Unless there is some very creative accounting going on!

  • RB9RB9 Posts: 3

    Have you tried Companies house?

    https://www.gov.uk/get-information-about-a-company 

     

    https://beta.companieshouse.gov.uk/company/08945294 - Shoot Me Now LTD registered address on CH. 

     


    Unfortunately this isn't Shoot Me Now Films - that is a different business based down south.  I'd imagine he is set up as a sole trader, and therefore you don't need to be registered with CH...so again, no luck!  

    Anyone else got a contact address?  Or even know if he will be at any wedding fairs at any point?!  I'll happily go to another wedding fair if i knew he'd be there...!  Feeling pretty sick about all of this now :(

  • MrsNH17MrsNH17 Posts: 524 New bride

    If you were willing you can get a tracing agent to track him down. They’ll often do it for a fixed fee that is relatively low. We used to use them at work on bankruptcies and people trying to avoid paying back loans etc by moving around - they are really good at tracking people down. Once they find him you can then get a process server to serve your claim - again usually a fixed fee. This is good for proof of service so if he fails to deal with your claim then a legal judgment could be ordered against him.

    a group of those affected could share the fees. We did loads at work and the fees were comparatively low but no doubt that was volume but if there are a few affected it wouldn’t work out as too much each. 

  • bella2015bella2015 Posts: 1,903 New bride

    I was just about to suggest what MrsNH has.

    Clearly he's keeping a low profile as there is absolutely no social media activity for him and no contact details on his website. That would suggest he knows he's done something wrong. 

  • Hi all, I was in the same boat as you all until yesterday. We got married in August 2016. He was late with our trailer.. he said we would have it by October 2016, we didn't get it until March 2017. And then we were chasing and chasing for a video that we thought would never come. We had left messages on his social media sites, emailed him numerous times. All were either ignored, or occasionally responded to saying it would be ready next week, or the next few days. We had also been in contact with others in the same boat, and were starting to look into legal action or potentially getting a group of us together as a class action, but then in October my husbands father unexpectedly got diagnosed with extremely aggressive lung cancer, and we didn't know how much time he would have left. Obviously we had lots of things to worry about then, so suing was the last thing on our minds but it still broke my heart that my father-in-law wouldn't see the video. So, unbeknownst to my husband, I emailed again, in a last ditch attempt to appeal to his sense of decency to try and get even just the raw footage so we could show this to my father-in-law before he died. Unfortunately, that didn't happen. My father-in-law passed away 10 days later. 

    Yesterday, out of the blue, I got an email with the link to my full video, with an explanation that he had been very ill this year, that he took on more work than he could cope with and has dealt with it very badly, and that he apologised for not getting it to me sooner. Unfortunately it's too little too late, in every sense of the word. The video is good, we have a few things we would like changing, but are not holding our breath that this will happen - and to be honest although I have the link to my video, I'm not going to be completely happy until I have the actual files myself.

    It's all just so upsetting, you can't mess with people like this - everyone makes mistakes and bites off more than they can chew, especially due to unexpected illness or what have you, but you cannot just go off the radar. It's unacceptable. If anyone does end up setting up a class action, I'd be more than happy to take part. This has caused so much distress, and left an ugly cloud over an otherwise perfect day.

  • Hello ladies,

     

    So so depressing to see so many of us had the same issues with Daniel! He seemed so nice beforehand and on the day didn't he?! We got married July 2017 and have since struggled with him. He eventually - after we threatened legal action - sent us a link to a trailer, which needs changes, but again has stopped replying. We are seeing if a friend who is a solicitor will compose a letter for us.

    In the meantime, my friend posed as a potential client and he replied himself directly the next day!

    I have had contact with a lady who had the same issues, via Facebook, and she said she got her files from him by speaking to a relative of his. This shouldn't have to happen though either, of course. 

    I do also agree with other posters that a group legal action would be fantastic, but I don't live in the UK atm and I am guessing everyone is spread out over the country so it would be tricky.

    Whilst we wait to hear back from our solicitor friend, I was wondering - would it be a good idea for us all to contact Trading Standards? Complaints to them in numbers would surely raise a concern and they may investigate? Frankly I don't think this guy deserves anybody's business, he should be severely penalised for such unprofessional behaviour, and others should be warned about him!!

    Bizarre - why do you think he does this? Laziness? Just a scam artist? We originally thought it was just us because he had issues with our video. There are such lovely ones on his site. The trailer he sent us was quite different and we were disappointed with it.

     

  • bella2015bella2015 Posts: 1,903 New bride

    Definitely contact trading standards. He needs to be stopped from taking anymore business. Clearly he doesn't care about his customers, if he did he'd be doing everything possible to get what is owed to everyone.

    If you think it might be too difficult to start a group court claim then why not club together to pay a 'private detective' to get his address.

    The other option is to flood the internet with reviews. Hopefully that will be enough to stop anyone else from using him. As long as you're being honest then there is no issue with posting a bad review.

     

  • Ladies, I’m sorry to hear that there are so many of you with bad experiences! 

    I think that you would all have strong legal cases should you wish to peruse the issue further, however I can imagine this to be very costly. A while ago I saw a case on ITV’s Judge Rinder dealing with a similar issue, it may be worth contacting the show to raise more awareness of the issues surrounding this! 

  • Hello Everyone,

    I'm Dan from Shoot Me Now Films,

    So firstly I didn't realise this thread existed till a few days ago,

    I'm very sorry to anyone on this thread who has been experiencing any issues with myself.

    Looking through the vast majority of comments on this thread and linking the comments with couples I have filmed, mostly all of these issues have been rectified if not completely sorted.

    I'm not going to deny that I have had issue throughout the year with adhering to timescales for getting films back to couples and I completely hold my hands up to this and apologise, this was never my intention.

    I really am not a scam artist or anything of the sort,

    I take my time to create films that couples love and watch over and over again,

    I film upwards of 25-30 films a year and it upset to me to hear that some couples are unhappy with my service. I really do apologise if this is the case.

    I try my absolute hardest but again, I hold my hands up to this, I have struggled.

    If anyone at all is affected by this thread at all or needs anything from me I don't already know about please get in touch and I will try my absolute hardest to help in anyway I can to rectify any situation that may be on-going or already dealt with.

    Thank you all for your honest comments and opinions, it is absolutely welcome and a clear insight into what I as an individual and as a company must improve on.

    I have been in business since 2012 filming consistently 30-40 weddings a year and have never had any issues but unfortunately this last year has not been the case.

    I know myself that moving forward to rectify any situation still outstanding I must learn from these comments and opinions and so I thank you all for them.

    If anyone at all wants to contact me about anything my email is and has always been - [email protected] and I will get back to people as quickly as I possibly can.

    thank you.

    Dan

     

  • Good Afternoon,

    I am sorry to hear about the problems that you have encountered with regards to your Wedding Video. One thing I can say is if you are able to use a provider like the Welsh Wedding Guild of Wales all suppliers are fully vetted in advance and belong to this highly professional organisation, where these problems never occur.

    They provide a fantastic service with regards to all your Wedding & Honeymoon needs, and all suppliers come very highly recommended, worth visiting their website, they offer the whole package.

    Wishing you well.

  •  

    We specifically requested that it be ready for Christmas as we have lost two significant people since the wedding and were desperate to watch the video as a family at Christmas together. Knowing this, Daniel promised to get the film to us in time for Christmas.

    There’s no doubting the man’s ability, the trailer is superb, as are the other trailers on his website.

  • I’ve watched this thread for a while and whilst ive not posted - (I was hoping our situation would be resolved).

    We were happily married in July 2016!!!

    we have been waiting for over 18 months now for our wedding video and trailer and are now wondering how to pursue this with further action. Like most people have already stated we are well over due our video and service we paid well for.

     

    it would be helpful to know IF Dan has said - other couples situations have been successfully resolved?

    If there are still unresolved issues could we please get numbers and details and if anyone else is watching this thread in a similar position please get in touch or private message myself. 

    It may be necessary to get together to decide on a further course of action to progress this case. 

    Dan - unfortunately this is not going to go away and I’d rather you just messaged me back after the numerous times I’ve got in touch and left my mobile number each time pleading with you to at least acknowledge us.

     

     

  • Wedding Feb 2017, trailer received, still waiting for full film. 

    Such a shame as he is obviously a very talented film maker, the trailer is fab.

  • I wish we could even watch a trailer as it was made available for a limited time only and now we can’t even access that or have a hard copy. It’s just not what you’d expect for £1400 is it.?

  • As soon as I came across this thread I had to post and tell my story. I've been trying to get in touch with Shoot me Now i.e Dan for a few years now! I am so sad to hear that this has happened to other people I thought I was the only one. I feel your pain.

    I'll try keep it short..

    Got married Aug 2014...yes that is right!! Brilliant on the day as per previous posts. We received the trailer shortly after with no issues and it was great, could not wait to see the full video. 

    Three and a bit years later and after numerous emails from different accounts and via his website, nothing. Then around Aug last year got a reply from the assistant to say we thought we did it!! (We moved house shortly after the wedding and before we did I sent them an email with new address.) He said no worries We'll get it to you as soon as wedding season quites down....and nothing since at all. I have checked the old address and there was no dvd there.

    I sent him a letter but guess what? It came back to me about a month later could not deliver and no longer at address!! So frustrating! No address, phone listed on website. 

    Citizen advice and trading standards are aware now. Next, our solicitor. 

    Just want the video up to the standard promised. The memories of the day are priceless hence hiring a videographer. 

    Sorry for the rant I don't usually post negative feedback and rather sort it through with them. But I'm left with no option after all this time. 

    M

     

     

     

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