Video still not arrived after over 6 months chasing
Hoping for some advice on how to manage this. I am getting very frustrated. I booked a videographer for the wedding. He contacted me a couple of days after our wedding asking for the 5 songs we wanted so that he could 'complete his editing process'. We rushed our choice and sent it to him. Heard nothing, but thought it was all in hand. Then we received our photographs from our fabulous photographer who has been amazing, and a few weeks after that I decided to contact the videographer again.. approx 8 weeks after the wedding.
He told me that he would be able to provide an update 12 weeks after receiving the song choice. So I left it with him. The 12 week deadline came and went and a couple of weeks after that I called him. He said that he had only promised to look at the video in that timeframe, but that he had a lot of other TV work and videos to get through. As he is also some kind of wildlife photographer for the Beeb. He promised that he doesnt just churn out any old video like other wedding videographers, but that the film will be amazing when we do get it.
So... 20 November (we got married beginning of July....) I tried to call him but couldnt get through, so I emailed him asking if I could have the video by 6 December when I was returning to Ireland to see my mum who is in poor health. I was hoping to show it to her on her birthday. His response was: that I would receive my completed film in January and he would drop me an email then when the edit was ready.
It is now 27 January and I have heard nothing from him all month. I am so upset about this, but since the guy has been paid in full, I can do nothing. His contract is very vague and does not state the date we will receive the video.
Can anyone advise on how to deal with this? I have sent an email today asking for an update, but I am so frustrated that I dont trust myself to call as I might tear strips off him at this stage. That probably would not help the quality of video we get if he hasnt started it. I don't want to come across as threatening him, but at the same time I have played nice for a long time now and I feel like I am getting nowhere.
Grateful for any advice / support especially if you have found yourself in a similar situation with a supplier you have placed trust in and they have not held up their side of the bargain.