I always had to be the one that called them. They didn't call me. I had concerns about this throughout, however we were so keen to proceed with the venue I figured I would find my polite way to suggest they need to improve their communication somewhere along the way.I was assured I had a pencil in the diary for two months. I called numerous times to double check. I was told I was unable to proceed any further with the pencil as the room was undergoing refurbishment however they will put me in the diary and once the room was available they would get me in to proceed. After a few weeks I still hadn't heard from them and so I called again. I was invited in to meet a manager who told me there had been a muddle and the room was no longer available for hire. I asked what on earth I was doing there?I have discussed this with friends and family and responses have varied from 'rubbish', 'quite unbelievable in terms of service, attitude and general shiftiness' to 'total bulls**t'.I would strongly advise anyone to think twice before entrusting these people with large sums of money, let alone 'your big day'.