My first post but not my first time on the forum. Unfortunately not all smooth sailing and I just wanted to share my experience at Great Expectations Bridal in Buckhurst Hill.
My wedding is in exactly three weeks and so far so good, well that was until this afternoon. Off to Great expectations for my second fitting and was very happy. Remembered all my gear, hoop, veil shoes and undies. When getting changed the shop owners daughter made a remark about my hoop - 'that's one of ours' my response was no its my hoop your mum (the owner) saw me bring it in and take it out of the black bag.
Put on my lovely dress - and everything fit ok not great still would like some adjustments on the dress. Tried my veil didn't really work so asked to try one of the ones I had seen earlier with my dress. Quite odd as the owner had moved all the veils away from me and my sister. Never thought nothing about it, the owner and daughter seemed to pay more attention to a bride whose appointment had overrun into my appointment. Still no upset from me, hey I'm in this beautiful dress which by the way is over 2k!
I asked if she could help me out the dress and the daughter said yes the tailor will help you. As we are in the back. The tailor remarks that both the dress and hoop need steaming - my reply was no that is my hoop.
This is when all hell breaks loose.
I explained to the daughter that the hoop was mine and her mum saw me bring it in. In bursts in the mother...I'm going to watch the CCTV footage because you took that. My response was first dismayed, hurt that someone could even accuse someone else of stealing in a bridal shop. As I explained and defended myself that I still had the receipt the abuse from both the mother and daughter was beyond words could described. I was shaking with anger, hurt and sheer disappointment trying to find my email receipt.
I explained how would I..a dual qualified lawyer want to steal a petty £70 hoop which by the way they tried to sell me the same hoop for £200. I think the icing on the cake was that some how I had taken the hoop on my first fitting and was silly enough to leave the tag on the hoop.
Found the receipt and showed the daughter. A very short reluctant apology followed. The mother well she went hiding in the back and came out a short while later. The apology had to be requested from her. At this point no apology in the world could make up for the barrage of abuse from these ladies. They are rude, vindictive and very unprofessional. I explained to this so called owner that there is a way to approach things. OK you've had these hoops stolen. Just ask me, really sorry but we are checking all hoops of this make as we have had some go missing. I would have happily given you my receipt.
So now I've taken an unfinished product as I refuse to every deal with these ladies again. It is so unfortunate but to be honest I should have known from my first encounter with them at the wedding fair when the verbal vomit that came out of their mouths.
Just my word of advice- this bridal shop is not cheaper and by no means do you get the service you expect from a bridal shop. I can tell you this experience has left a bitter taste in my mouth and has certainly ruined my bridal experience.