Incorrectly measured - my rights?
i appreciate that this topic has been touched upon in other threads, but I wondered if anyone has had a similar experience to mine or is able to offer any specific advice?
Our wedding is in three weeks (7july).
My dress finally arrived last Wednesday - and it is almost 10cm too short, too small at the waist and pulls in all sorts of directions. I have not changed weight since being measured 3 months ago and of course I haven't suddenly grown 10 cm or had my shoulder bones shrink etc.!
The designer does not do second fittings due to the stretch lace material used - they take your measurements and that's it. £3000 dress, 5 star reviews, and a well known design house so I felt quite confident in their abilities.
I was reassured by the assistant who measured me that the dress would fit perfectly (as I imagine they always say).
Now it's here- it's not the case at all. It is too short to wear - swining around my ankles. And doesn't fit elsewhere either. The customer service team sent me a video on how to measure myself and asked me to re-supply my measurements& heel height. It was then that the discrepancy in all measurements taken by the showroom assistant became apparent. (I was told not to go back in to the showroom as the staff are not seamstresses and would not help me. It seems a bit crazy to get me measuring myself though- it's not exactly a budget dress at £3000 is it??)
I'm so disappointed and concerned as to whether they can turn another dress around - presumably not within 2 weeks.
I am waiting to hear back from them - but very stressed about it.
Could anyone offer any advice on my consumer rights?
i paid for the dress in the showroom, after the measurements were taken and the order sent off. The assistant said to relax, it would fit and all I needed to do was look out for a confirmation email from their production team and provide my heel height - which I did. Then wait for delivery info in June.
looking back- that confirmation email listed all the measurements taken by the shop assistant and in small print it says that you may want to remeasure yourself or check the info. Is that a legitimate clause?! Obviously having been measured by a professional, and having been told i didnt need to do anything further - alongside all the glowing reviews and recommendations, I moved on with wedding prep.
Now we've established that the assistant submitted all sorts of incorrect details for me (pretty much everything was out by 2 to 9cm) - but I had already paid before the email arrived and went on the verbal agreement/advice of their staff - what are my rights?
Even if I request a replacement I cant imagine they will have time to produce it and ship it in time.
If not, can I demand a refund?
Even if I get one where will I find a replacement dress - this only happens once and I would have but a week to find something special and get it fitted. It feels impossible...I realise I can not afford to be so vain and would need to just wear anything that fits, has anyone found a dress in a week? Any tips?
has anyone (unfortunately) experienced anything similar?
Any advice or support would be so greatly appreciated at this point.
i have not said who the brand are here- as I am still discussing the issue with their team and would like to give them a chance to act before I say anything punishing!