Suzanne Neville dresses - a warning
Just wanted to warn all future brides about the pitfalls of Suzanne Neville sample dresses - I’m not necessarily advising against a purchase but just warning you to be very very careful.
I purchased a SN sample from Cheshire that was described as “perfect” to me on the phone. I was told repeatedly that I wasn’t compromising at all. I live over 200 miles away so went on staff description and a few photos of tiny marks on the dress which I was told had come out, save for one tiny one which had faded. I then had the dress posted to me, having tried it on in a local shop so I knew I liked the style.
When the dress arrived, it was COVERED in marks, stains, arm pit sweat marks, fake tan, a tear in the train, sharp bit pointing out of the bodice. I could go on. The colour overall is grey (from wear and slightly perishing silk fabric). And this is supposed to be one of their best sample dresses - I still paid £1600 for it! I reported it immediately and sent photos (long story short, I was basically later accused by the directors of the company of lying).
While the shop offered to clean the dress, not all of the marks came out and the dress still wasn’t wearable with permanent fake tan marks in obvious places. I was offered a refund but less the cost of cleaning so I would have lost £250! I complained because £250 down and no dress just weeks before the wedding is no position any bride should be in! The staff in the shops were generally helpful but when the marks didn’t come out, I was referred to the directors of the company. It was clear from their replies that they didn’t read my correspondence properly, accused me of lying and totally dismissed my claim as spurious (despite photographic evidence and a report of the condition to the shop 10 minutes after receiving the dress). I have never in my life received such disgraceful treatment. The PA to the directors sighed down the phone to me and told me that if I was stupid enough to purchase a sample without seeing it, I deserved everything I got. Her emails were rude and abrupt, with capitals and exclamation marks. The treatment I received was really disgusting. They even threatened to sue me, despite my emails always being polite and courteous. From everything I’ve heard, Suzanne is supposed to be lovely but her business partners have seriously let her down on this occasion.
I’ve since learnt from an unnamed stockist of this designer that samples from this brand are often only fit for recycling. So be careful what you buy, check it carefully and go to see it.