Can someone PLEASE calm me down? Can a steam clean get foundation out?! 😭😭😭

I bought my wedding dress last November from a lovely bridal shop. It was a sample sale dress as we were on a pretty tight budget. 

Anyways, I bought the dress and left it with the shop until I was ready for my dress fitting today (with an independent seamstress recommended by the dress shop). Please noone tell me that I shouldn’t have left it with the shop! I’m already dressed enough 😤😤

When the dress bag was opened we all noticed a lot of foundation marks around the neckline, on the lace and on the inside lining. There was also some sort of GLUE on the outside netting layer!! 😱😰😭

Now when I originally tried the dress on, I hadn’t noticed any marks and tried it on bare faced. I did try it on a second time but it was after a long day when most of my makeup had worn off anyways. When the dress was packed away after that time, again I couldn’t see anything wrong. Now the owner of the shop assured me that it has been safely stored since I bought it. 

I phoned her up and both her and the seamstress said that it will come out after a steam clean, which the shop owner is going to do. Is this right, that it will come out without a trace or should I be looking for another dress with only 2.5 months to go?! 🙈😵🔫

I honestly don’t want another dress so can someone please reassure me that it won’t be an issue and can be fixed!!! And breathe, sorry for such a long post! I’m so worried and needed to get this off my chest 😭😭 

Posts

  • Ashley72Ashley72 Posts: 1,135 New bride

    I am quite sure it would lift it but I think it can depend on how long the mark has been there And the type of fabric it is. If that doesn’t lift it then a proper dry clean perhaps would, I’m sure. I would be more concerned with where the marks have come from though - if you’re sure they weren’t there the last time you saw your dress then surely it means the shop have been letting people try yours on which is massively out of order if without your knowledge once the dress has been bought and paid for. I’d be asking for the dress to be steamed ASAP and go and inspect it and insist that you’ll want them to pay for dry cleaning if not. 

    Fingers crossed - have a glass of wine and try not to stress!

     

  • bella2015bella2015 Posts: 1,903 New bride

    My dress was a sample and also had foundation around the neckline, yes it did come out when cleaned and looked brand new. So don't stress too much!

  • Ashley72 wrote (see post):

    I am quite sure it would lift it but I think it can depend on how long the mark has been there And the type of fabric it is. If that doesn’t lift it then a proper dry clean perhaps would, I’m sure. I would be more concerned with where the marks have come from though - if you’re sure they weren’t there the last time you saw your dress then surely it means the shop have been letting people try yours on which is massively out of order if without your knowledge once the dress has been bought and paid for. I’d be asking for the dress to be steamed ASAP and go and inspect it and insist that you’ll want them to pay for dry cleaning if not. 

    Fingers crossed - have a glass of wine and try not to stress!

     

    Well, I can only assume that the mark has been in since I last tired it on (presuming that I was the one that left the mark), which was November, so 10 months ago. My first thought was that someone else must have had the dress on after me and left all the marks, but the owner assured me that I was the last person to wear the dress. I’m postitive that I would have seen them though, although the room was quite dim both times I tried in the dress so possibly not.

    I have got to wait for the dress to be altered before that it can get steamed. So it could be another month or two before we try steaming it 🙈😰 I will insist that the shop owner pays for the dry cleaning bill if she can’t remove the stains though! I do worry if it has too much steam cleaning that the sequins and lace (which is glued on) might come loose or fall off (!) and make everything worse! 😖😭 

    I’m going back to the seamstress for my next fitting on 17/9/18 so I might ask if it can be steamed after that so at least I know what I’m dealing with!

     

    Thanks for the reassurance though! I’m trying to tell myself it‘ll come out so not to stress, and if it doesn’t I’ll deal with it when we know for sure!

  • bella2015 wrote (see post):

    My dress was a sample and also had foundation around the neckline, yes it did come out when cleaned and looked brand new. So don't stress to much!

    Thank you SO much for this! Makes me feel loads better that someone else has had the same thing happen and it all worked out 😊

  • Awww gosh I can only imagine how you must be feeling! My best friend purchased a sample dress and that also had some noticeable foundation marks around the neck line, as well as what looked like tan marks around the armpit area, but it all lifted away and the dress looked like new! 

    So try not to stress, I have no doubt they will get it sorted for you! I've got my fingers crossed, try and relax and not worry! 🤞🏻😘

  • Ali217Ali217 Posts: 62
    bella2015 wrote (see post):

    My dress was a sample and also had foundation around the neckline, yes it did come out when cleaned and looked brand new. So don't stress too much!

    How did you get the foundation cleaned out, did it just steam out? My dress has some foundation or tan on the skirt.

  • Mrs2018Mrs2018 Posts: 398

    I've not dealt with foundation on clothing before but my h2b owns a company cleaning vehicles professionally  (it's not a carwash  😂) and there is only 2 things he has found that will lift make up out of upholstery and one of those things is stem! And trust me these stains have been well and truly set in before but stem lifts it so easily! 

  • i bought a dress second hand, and it was grubbbyyyy! no word of a lie, filthy. I had it professionally cleaned, and they use a mixture of dry cleaning and steaming, and got alllll of the make up, dirt and stains out. 

    your dress will be fine, and if the steam alone doesnt work, contact Terrington Burchett. Theyre specialists so ensure that lace and beadwork isn't ruined, and have a very quick turnaround! ( https://www.ukweddingdresscleaners.co.uk/ )

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