Struggling to get email responses from my Sorrento venue
Hi, so I'm not getting married until June next year but we've booked a venue for our wedding in Sorrento.
Before I paid I was really happy with the communications but since I paid the deposit I've been passed on to a junior member of staff and haven't heard from the planner there since. My emails are not responded to for at least a month each time and with chasing, even simple questions.
I finally wrote an email complaining and sent directly to the planner only for the junior staff to reply a couple of weeks later.
Im feeling really dejected, as my small wedding of 32 obviously isn't important to them and now I'm stressing that it's going to be hard work all the way through.
Has anyone experienced this themselves or have any ideas on what I should do? Am I being unreasonable?